Membership Specialist

Company: UFC GYM - Whitestown, IN
Location: Torrance
Posted on: October 31, 2024

Job Description:

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & developmentThe Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer service to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.ESSENTIAL DUTIES & RESPONSIBILITIESLead Generation & Appointment Booking
  • External marketing, promotions, and prospecting, including distributing passes, building relationships with local merchants, and branding events to inform the community of UFC gym and services.
  • Internal marketing and prospecting, collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals.
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals.Guest Touring, Membership Presentations, & Personal Production
    • Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym.
    • Use the company-approved presentation when presenting membership options to non-members.
    • Ensure Personal Sales Room Financial goals are met or exceeded each month.
    • Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors.
    • Ensure integrity of each sale by attaching supporting documents and signature with each agreement.Customer Service
      • Follow up with members that have enrolled to ensure we are exceeding expectations.
      • Provide the highest level of customer service possible when communicating and interacting with guests.
      • Assist in maintaining a clean and operational facility.
      • Accountable for saving members that are requesting to cancel their membership.Miscellaneous
        • Sales Schedule: Schedules are set a month in advance and given during the first week of each month.
        • Mandatory Meetings: Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.
        • Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo and appropriate long dress slacks or jeans.
        • Timekeeping: Membership Specialists must record time worked while using the company check-in system.REQUIRED QUALIFICATIONS:Knowledge, skills & abilities
          • In-depth knowledge of sales practices and techniques.
          • General understanding of the Fitness Industry.
          • Ability to work with computers.
          • Good interpersonal communication skills.
          • Excellent customer service skills.
          • Independent, self-starter with strong organizational skills.
          • Must be a team player.Minimum certifications/educational level:
            • High school degree or GED required.
            • Must complete company sales training and orientation program.Minimum experience:
              • 1-2 years sales experience preferred.
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Keywords: UFC GYM - Whitestown, IN, Hawthorne , Membership Specialist, Other , Torrance, California